If you are unable to find the answer to your
question on this page, please don't hesitate
to phone.
(800) 343-3212 (USA & CANADA only)
(909) 394-0910 (Tel/Fax)
or email.
We'd love to hear from you!
Q: Does Vector buy brackets or bands?
A: No.
Q: Do we get our own parts back?
A: Yes.
Q: How long does it take to clean my brackets and bands?
A: Brackets and bands to be cleaned without sizing take 7-10 working days.
Bands to be cleaned and sized require 4 to 6 weeks and are shipped separately unless you specify otherwise.
Q: Does Vector remove tie wires and/or arch wires?
A: Yes, however there will be a labor charge of up to .10 cents per wire depending on the difficulty of removal. We'd be happy to provide an estimate.
Q: Do we have to count our parts?
A: No, unless you would like to prepay by check or money order.
Q: How do we pay for our order?
A: U.S. clients may be billed or prepay by check, money order, Visa/Mastercard or by UPS C.O.D. All international orders must be prepaid by Visa/Mastercard, International money order or a cheque in U.S. dollars funded through a U.S. bank.
Q: What is the safest way to send my order to Vector?
A: Place your parts in a sturdy plastic bag inside a box or padded shipping envelope. Please do not send plastic trays and always be sure that all parts are completely dry. On request we will provide a prepaid shipping label (sorry, U.S. only).
Our technique includes sterilization by heat, chemical and detergent processes. Appliances are finished by compound polishing.